Call Centre Representative

Our Client is one of the fastest growing leaders on the market of Service Contact Centres Support for IT related products and services. With more than 5000 employees, 23 languages and 16 locations they provide technical and administrational support for International software, hardware, internet and Telecom-suppliers.

They are currently looking to recruit Customer Support Agents to work at their Maastricht (Netherlands) site.

Job Description

You will be providing support by phone and email to customers, dealing with potential hardware and software issues. Trying to diagnose the problem and to resolve it either through personal knowledge or by using the various solutions available by the project, and answering queries with regards to promotions, pre-sales and marketing questions.

Required Skills

* Excellent communication skill written and verbal
* Excellent listening and comprehension skills
* Outstanding customer service skills
* Analytical mind for troubleshooting
* Ability to handle complaints
* Knowledge of software, hardware and computer technologies
* Proactive, result orientated and customer focused
* Committed team player and motivated self-starter

Working Hours

Between Mon - Fri 8am - 7pm

What they offer

* Travel expenses: 100% refund for public transport and max 130 euro per month for own transport
* Professional training
* Central working location
* Good working atmosphere
* Good working conditions

Salary

1487.46 euros per month (£13,858 per annum)

Relocation

* Arrange for flight ticket
* Offer housing, max of 4 months, max of 400 euros per month. A housing company takes care of the housing on arrival.

If you would like to hear more about this fantastic opportunity then contact Heather Carson on or 02890 330035

Tel: 02890 330002
www: www.randstad.co.uk
Fax: 02890 240992
Email See Below
Title: WOULD YOU LIKE TO WORK IN THE NETHERLANDS

Location: Mainland Europe
Job type: Permanent Full-time

Role(s):
That best describe this job

Call Centre Representative
Customer Service Representative
Technical Support Representative

Contact: Heather Carson